Dear customer, welcome to Wowpajamas. Here are some simple help that I hope will help you. If you have any questions, please contact us (Email: [email protected]).
Q: How to choose the size of the product?
- There is a recommended height standard on the size option of the product. There is a size chart in the detailed description of the product page. You can select according to the data of the size chart. If you are still not sure which size you are suitable for, you can email us ([email protected]) and we will be happy to assist you.
Q: How to cancel my order?
A: If you cancel an order on the condition of not paid, just leave it there. It won’t cause any trouble. If you have already successfully paid for your order, please contact us within 24 hours so that we could try our best to cancel the order for you.
Q: How long does it take for the tracking number to be available?
A: No more worries. The tracking number will be available and be provided accordingly to customers few days after the package is shipped. Nevertheless, the customer will get a notification email right after the package is shipped. There is always a fast response email and a live chat available to specific queries. wowpajamas.com guarantees that the information that the customers will provide will be completely confidential and secured. It is our duty and responsibility to keep all data and information confidential.
Q: What if I do not receive my package?
A: If you didn’t receive your package within the Estimated Delivery Date please inform us of your order information, such as tracking number, order number, email address, and so on. After finding out the reasons, we will deal with it according to the related policies. If it is caused by our or logistic company’s fault indeed, we would offer you a full refund or resend the package for free.
If it is because of the factors of the transportation or custom house (detained or returned), and you want a resend, the resend postage should be paid by you. If you would like a refund, the postage we send the package should be deducted from the refund. Though products are for free delivery,if you order ($79.99 up) but actually there's postage cost on us when ship out every order. If it is because of the factors of unclaimed or other factors caused by you, the condition is also the same as above.
Here we also recommend you of choosing registered mail when you want to ensure the package won’t be lost.
Q: What if I receive the wrong package or less?
A: If you receive wrong packages or less, please provide our customer service representatives with some proofs, such as the order number, tracking number, the photos of the package, and so on. If it is caused by our or logistic company’s fault, we would refund for the products that have lacked or mistaken unconditionally. Otherwise, we will send you the rest or the right package again.
Q: What if the package is returned?
A: If the package is returned for the reasons of incorrect information left by the customer or rejection or unclaimed, we only return part of the money. If a refund is asked, we would deduct the shipping fee. If you want us to resend the package, you may have to pay the shipping fee again. (The shipping fee is calculated according to the current market price) If you return the package for a refund or exchange, please make it sure that the package meets the following requirements: First of all, the product hasn’t been used, quality problems not included. In addition, there is no quality problem due to abuse or misuse. What’s more, the outer package hasn’t been damaged or contaminated.
Q: How to track my order?
A: When your package has been sent out, we will give you a tracking number by email at the same time. You could track your order with this number through the tracking zone on the website.
Q: I suddenly want to cancel the order, can I?
- We cancel the order within 24 hours after accepting the order. If you need to cancel the order temporarily, please send us an email within 24 hours. For more than 24 hours, the item has been issued and the cancellation will be deducted.